General inquiries

For questions about the Ohefe platform, account assistance, billing, partnerships, media requests, or other broad topics, please contact our general support team. We strive to respond promptly with accurate information and next steps.

• Support email: [email protected]
• Preferred response time: typically within 2 business days
• Please include: organization name, a concise description of your inquiry, and any relevant identifiers (account ID, order number, etc.) to help us route your message quickly.

Developer submissions

Ohefe welcomes high‑quality integrations and partner submissions from developers and organizations seeking to feature their solutions on our platform. To ensure a precise and efficient review, submit the following information in your initial communication or through the official Developer Portal if available.

• Developer profile: legal name, corporate name (if applicable), primary contact details
• Project overview: product name, core value proposition, target audience, and supported platforms
• Technical specifications: API endpoints, authentication method, data models, webhook capabilities, SDKs/libraries, versioning strategy
• Security and privacy: data handling practices, compliance posture (e.g., GDPR, CCPA), encryption methods, access controls
• Artifacts: link to README, product documentation, onboarding guides; branding assets (logo, color usage) and, if permissible, demo credentials or sandbox access
• Integration readiness: estimated onboarding timeframe, required support hours, and dependencies on Ohefe features
• Submission channel: email with subject line “Developer Submission – [Project Name]” to [email protected], or use the official Developer Portal if provided

Upon receipt, a dedicated Partner Success representative will review the submission and initiate the onboarding dialogue. Typical timelines range from 7 to 10 business days, influenced by scope and complexity. Additional information may be requested to complete the assessment.

Response times

Ohefe maintains transparent expectations for reply times across contact categories. The targets below reflect standard operating conditions:

• General inquiries: first substantive reply within 2 business days
• Developer submissions: acknowledgment within 1–2 business days; full evaluation typically within 7–10 business days
• Urgent matters: indicate “URGENT” in the subject line or contact us for escalation; we aim to acknowledge within 1 business day and provide a concrete resolution timeline

Times may vary with volume or complexity. In such cases, you will receive proactive updates from your designated point of contact.